Customer Service

Customer Service at It's Best!

We strive to provide the best customer service possible. Our
dispatchers work hard so you don’t have to. Picture this: You are
a busy freight manager. It’s your hottest season and you have lots
of shipment to send out. You call and negotiate the best rates and
transit times. Now… Do you have the resources to check on each
load?

We do the following for you…

Enter the load in our system
Assign a driver or carrier to the load
Call your dock manager and make sure we are clear to
come in and check your dock hours
Call the driver and/or carrier to make sure load was picked
up
Call the destination and schedule delivery appointments.
Fax you a “Freight Confirmation”
Check with the driver to make sure he will be on time

All information is entered in our state of the art Dispatch System
so that we have the answers ready for your questions when you
call.

Our dispatch board is color coded to reflect each shipment status.
If a driver didn't call in a pickup by the time required, the load will
be displayed in RED on our LOAD BOARD prompting immediate
action from the dispatcher assigned to this load. With this system,
our dispatchers are “REMINDED” to take action and fix problems
before you even know about it. And if we do run into problems, we
will be truth-full and honest, call you and work with you.

Here are some or our Dispatch System features:

Shipper and Customer Main Screen
This screen will have your contact info, directions to your facilities
and any special information about your pickups or deliveries.

Load Entry
Every shipment has its own Load Entry screen. This is where all
the information about your freight, special handling requirements,
contacts, hours for loading and unloading, etc. are kept.

Service Watch
Certain information is extremely important for every shipment. We
have a “Service Watch” field, containing special instructions. This
information shows up on every load created for you, eliminating
the need to remember or forget important matters.

Database of Directions
Rapid Express Freight continually tracks and maintains directions
for all our repeat customers and their customers. We are able to
give our carriers and drivers directions into our customers’ and
receivers’ facilities without having drivers calling you for directions.

Load Confirmation
A “Load Confirmation” is faxed to the customer with every
shipment. Some of the information included in the report:

Date and time the shipment was called in
Scheduled pickup time
Scheduled delivery time
Number of items, skids, weights etc.

Carriers & Drivers
Our systems automatically tracks and assigns equipment and
drivers to each load. In addition, our dispatch department is
always monitoring your shipments and updates all information in
the system. Our drivers are required to call every time they arrive
to a pickup and again when pickup is completed. They also have
to call if they run late or have any emergencies. All “Driver Check
Calls” are entered in our system and includes current truck
location, remaining miles and estimated remaining driving time.
Every communication with drivers, carriers, shippers and
consignees is entered and logged into our system. If there is a
delay with your shipment, we will call you so special arrangements
can be made.

If you drive or deliver a load for us, you will receive a "Driver /
Carrier Settlement" each month with all details of your
shipment, average payment per mile and more.

Rapid Express Freight
320 Roebling Street # 415 Brooklyn, NY 11211
Tel: (718) 218-6868 - Fax: (718) 218-7722
info@rapidexpressfreight.com

© 2003-2005 Rapid Express Freight. All rights reserved.

Fast free shipping quote. Truck freight is our specialty. Shipping freight and dealing with shipping companies can be confusing and intimidating. Dealing
with Rapid Express Freight is simple and friendly. Our personal service and streamlined processes make freight shipping easy.